Terma - with the antennas out
Therma's strength is that we act as a flexible and responsive supplier. It is therefore imperative for us to seize the opportunity to adapt the management system to the many projects that exist in our various business areas without compromising the requirement of high-quality assurance.
Quality Manager Tina O. Møller, Terma A / S
The first thing the participants meet at Terma is a hard-boiled guard. Of course. After all, not everyone is allowed to enter the field of electronics, software and other military secrets that are crucial to our world peace. Only VIPs like the ERFA team members receive that honor. We show photo identification and are allowed to pass the boom. We turn our backs and head for the reception.
Tina O. Møller welcomes and starts with a presentation of Terma.
“We make mission critical parts for aircraft, air and space. It is e.g. airplanes, radars, satellites, electronics and software for which there are high quality requirements. We have built the Terma Management System, which integrates our customer requirements with general requirements of various standards such as ISO 9001, AS 9100, CMMI, AQAP 2110 and 150. We attach great importance to maintaining a highly adaptable management system. Even with annual sales of $1 billion and almost 1,000 employees, we are still a small player in a market characterized by giant corporations such as Boeing and Lockheed Martin. Therma's strength is that we act as a flexible and responsive supplier. The ability to adapt the management system to the many projects that exist in our various business areas without compromising the requirement of high-quality assurance is therefore crucial for us,” says Tina O. Møller. She has spoken herself warm, and her energetic speech flow is breaking through the sound wall. The Terma Management System is almost a long word now - the Termanagement System.
Before the planned guided tour of the company, we get an insight into the company's five business areas.
Tina O. Møller also talks about Apache helicopter, Joint Strike Fighter, Eurofighter, Gripen, Ørsteds satellite and a new European Galileo Global Positioning System that can measure distances with 10-12 cm accuracy. Then there is a guided tour around the company that takes us from ground to air and all the way out into outer space. The tour is led by John Bertelsen, who explains how the products are first made and then tested again and again. They are shaken, knocked, pressed, heated, cooled and tested in weightless condition depending on the purpose of the product. The one you love, you chastise, it is said. At Terma you really love your products. Nothing is left to chance. “If we do not find any error here, it costs at least 10 times as much when it's up there” John Bertelsen says, pointing dramatically to the ceiling in an unbearably hot test room.
After the tour, we discuss the new version of ISO 9001, which is on the streets in 2008. The day concludes with an excellent speech from logistics manager Bo Christiansen from Danisco, who tells the group how they in Grindsted work to get quality out to customers - through agreements with company carriers. The post distracts lots of dialogue and exchange of experience. That is precisely the basic idea of the ERFA group. Even the hard-boiled guard smiles as we ride again in the late afternoon under the boom. We are already looking forward to the next meeting at Haldor Topsøe.