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We know how valuable feedback is as we develop and improve our business. Therefore, we would like to hear your opinion about our services, website or something completely third.

Client Satisfaction Survey
Since 2018, Bureau Veritas has been collecting feedback on what its clients think about its services via a customer satisfaction survey. The survey is administered online and is available in 11 languages. Clients are automatically invited to complete the survey by e-mail, but you can also access the survey by clicking here. Survey responses are analyzed via the Net Promoter System (NPS), a practical framework designed by Bain to evaluate the quality of customer relationships.

Complaints 
Bureau Veritas makes it a priority to address all complaints thoroughly and promptly. We have a special process for handling certification decision appeals and information requests. Read more here.

Wood & forestry complaint process 
We’ve established a dedicated process for managing client complaints and appeals relating to forestry and wood certification. Complaints and appeals can be submitted directly online on the Bureau Veritas Certification website or the Bureau Veritas Certification local office’s website. A form is also available in print upon request. The policy is available in 39 languages.